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easy1service

Concentrated energy, competence, field knowledge, trust, decisiveness, risk taking and a quick mind (divergent thinking) are absolute basic requirements and belong in every customer service employee’s airbag.  A great variety of product and customer information must be accessible fast and on-the-spot.  We are all aware that success and failure are not far apart.  Large cost consequences can come up quickly.  Only if the customer representative acquires the appropriate mobility and under unforeseen circumstances is defined as competent, profit enhancing, fair, customer oriented and supports customers with additional useful information (magical elements) will a profit for the customer and the business be sustained.

 

Mobile Scenes

Service employees have a variety of possibilities, while on the road, to quickly access detailed information on-the-spot necessary for a job commitment.  Information which can be pulled up or/and worked on; service contracts can be sent directly without delay (including fax confirmations from customers or printed transmissions on-the-spot).  The basic mobile platform guarantees that the stream of information flows directly to the central databank via mobile equipment using the communication server and section.  Through the possible connection of a mobile solution to a central call/service center, an optimal commitment of the customer service employee is reached.

Range of applications

Marketing strategy

Field research

Mobile CRM

QS

Customer administration

Serial number administration

Product history

Service strategy

Registering service contracts

Revising contracts

Ordering replacement parts

Registering time included estimated time

Service/maintenance information

Customer information

Item information (recalls, guarantees, replacement parts, etc.)

Company information

Travel planning

Weekly planning

Absence administration

Expense account administration

Business strategy

Contract confirmations via fax or on-the-spot printouts

Contract completion on-the-spot (customer signature, etc.)

Mobile or stationary transmissions

Access to on-the-spot up-to-the-minute data

Mistake free transactions



Clients

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