Service management

easyService - optimised service and job processes

What exactly needs repairing or maintaining? Is there anything particular that needs to be borne in mind for this client? To answer these and other important questions, your service and/or technology employees won't have to telephone around in future before they set to work.

Thanks to easyService, they always have the opportunity to access information about clients and products: with their mobile devices, they can view the job and the property's entire history, receive special information such as the comment "vicious dog", and can instantly send job documentation digitally via the mobile phone network as soon as the customer has signed it off - equally digitally. Of course, we can also customise easyService at any time to suit your wishes and needs.

easyConnect also safeguards the constant exchange of data between your operating software and your employees. If the terminal is not connected to the mobile phone network, work can nevertheless continue uninterrupted. With the next connection to the mobile phone network, all data is automatically compared with the existing system.

Your benefits

easyService ...

• Enables you to reduce the amount of work required for planning, scheduling and follow-up of your service and fault call-out jobs
• Allows you to use accelerated processes and shorter response times
• Improves your customers' satisfaction
• Enables you to profit from the fact that machinery, equipment and installations are repaired or maintained more quickly and with better quality
• Allows you to access all the relevant information at the right time in the right place.